General
These terms of use ("Terms") apply to all use of the Tilausajot.net service. The service is maintained by Rideer Nordic Oy (business ID 2435233-4) ("Service provider").
By registering for or using the Service, you accept these Terms and agree to comply with them.
If you do not accept the Terms, do not use the Service.
Definitions
The terms used in these Terms have the following meanings:
- Service — the Tilausajot.net online service through which charter trip offer requests and offers are forwarded.
- Customer — a user of the Service who submits an offer request or receives offers.
- Operator — a transport service provider who submits offers through the Service.
- Service provider — Rideer Nordic Oy.
Service description
The Service acts as an intermediary channel between Customers and Operators.
Through the Service, the Customer can send an offer request to several Operators at once. Operators may respond to the offer request with offers.
The Service provider does not itself offer transport services and is not a party to the transport agreement between the Customer and the Operator.
The Service provider has the right to develop, change, update or remove Service features and to suspend provision of the Service temporarily or permanently.
Registration, user account and use of the service
The Customer may register for the Service separately or when submitting their first offer request.
The user of the Service must provide correct and up-to-date information when registering.
The user is responsible for keeping their username and password secure and for all activity on their user account.
The user agrees to use the Service in accordance with law, good practice and these Terms.
The Service provider has the right to close a user account or restrict use of the Service if the user breaches these Terms, misuses the Service or causes harm to the Service, other users or Operators.
Offer request and offers
Sending an offer request is free of charge.
The Customer is responsible for the correctness and timeliness of the information provided in the offer request.
The offer request is forwarded through the Service to Operators. Information related to the offer request and contact details may be disclosed to the Operators to whom the request is forwarded.
The Operator is responsible for the information, prices, terms and validity period stated in their offer.
Information provided by the Customer in the offer request may be used to provide, develop, analyse and statistically process the Service in accordance with the privacy policy and applicable data protection legislation.
Order and formation of the agreement
The Customer may accept or reject offers received through the Service. The agreement concerning the transport service is always formed between the Customer and the Operator.
The Operator's possible booking, cancellation and other essential contractual terms are visible to the Customer before accepting the offer.
The Service provider acts solely as a provider of an intermediary service and is not a party to the transport agreement. For this reason, the Service provider is not responsible for the performance of the transport, delays, cancellations, errors, damages or other matters related to the transport service.
The Operator is responsible for providing the transport service and for having the permits, insurance and other statutory requirements needed to operate transport services.
The Service provider may verify Operators' information but does not guarantee or continuously monitor the timeliness of Operators' permits, insurance or other information.
Offers given in the Service are provisional reservations. In such cases, the order becomes binding only when the Operator has confirmed the order to the Customer. All details related to the performance of the transport are agreed directly between the Customer and the Operator.
Prices and payment
The Operator determines the price, payment method and payment terms of their offer.
The Service provider has the right to charge the Customer a service fee in connection with orders made through the Service. Before confirming the order, the Customer sees the final price, which includes any service fees.
The Service provider and the Operator reserve the right to change prices.
Visma Pay payment service
The Visma Pay payment service may be used in the Service to receive and make payments.
The Visma Pay payment service is provided by Visma Payments Oy (business ID 2486559-4), which is registered in the payment institution register maintained by the Finnish Financial Supervisory Authority.
Visma Pay acts as a payment intermediary and payments are made through its service.
Use of Visma Pay does not change the contractual relationship between the parties. The transport agreement is always formed between the Customer and the Operator.
Errors and complaints
Complaints and feedback concerning the Service must be submitted to the Service provider's customer service.
The Service provider aims to respond to contacts within five (5) business days.
Complaints concerning the transport service must primarily be addressed to the Operator in question.
Cancellations and changes
The Customer may change or cancel their offer request before accepting an offer.
After accepting an offer, the Operator's stated booking and cancellation terms apply.
The Operator is responsible for cancellation of the transport, schedule changes, availability and any related damages.
The Service provider is not responsible for such changes or their consequences.
Customer conduct in the service
The Customer is responsible for all use of the Service under their own usernames.
The Customer agrees to use the Service in accordance with law and good practice.
The Service may not be used to submit misleading, incorrect or unfounded offer requests.
The Service provider has the right to close a user account if the user acts in breach of these Terms.
Service availability
The Service provider aims to keep the Service available without unnecessary interruptions but is not responsible for uninterrupted operation of the Service.
The Service provider has the right to suspend the Service, for example due to maintenance, information security, development or official measures.
Intellectual property rights
The Service content, software, databases, logos, trademarks, images, texts and other materials belong to the Service provider or its partners.
Copying, distributing or otherwise using the materials without the rights holder's permission is prohibited.
The Service provider has the right to publish reviews, comments and feedback provided by Customers in the Service and to use them in marketing the service in anonymised or otherwise unidentifiable form.
Information security
The Service provider aims to ensure the information security of the Service using the best methods available.
The user is responsible for the secure use of their own devices, data connections and credentials.
Personal data processing is described in more detail in the Service privacy policy.
Force majeure
The Service provider is not liable for failure to fulfil its obligations if the reason is force majeure beyond the Service provider's control.
Responsibilities and limitations of liability
The Service is provided as it is at any given time.
The Service provider does not guarantee that the Service operates without interruption or errors or that the Service meets the user's individual needs.
The Service provider is not responsible for loss, delay or incorrect forwarding of information transmitted through the Service. The Service provider is not responsible for:
- the activities of Operators
- the content of offers
- the performance of transport services
- contractual disputes between the Customer and the Operator
- indirect or consequential damages
The Service provider's possible liability for direct damages is limited to a maximum of EUR 500, unless mandatory legislation requires otherwise.
Nothing in these Terms limits the consumer's statutory rights.
Validity and changes to the terms
These terms of use are valid from 12 June 2026 onwards and until further notice.
The Service provider has the right to change these terms of use.
Changes will be announced in the Service before they take effect. By continuing to use the Service after the changes take effect, the user accepts the updated terms of use.
Governing law and resolution of disputes
Finnish law applies to these terms of use.
Any disputes will primarily be resolved through negotiation.
A consumer also has the right to bring a dispute before the Consumer Disputes Board.
If no solution is reached, the matter will be resolved in the District Court of Kotka. A consumer also has the right to bring the matter before the district court of their place of residence as required by mandatory legislation.