Tilausajot.net terms of use

General

%S (hereafter ”Service”) is a free service provided by Rideer Nordic Oy (Business ID FI24352334, hereafter ”Service provider”) where the customer (Customer) can put charter rides out to tender. By using the Tilausajot.net online service, the Customer agrees to following these terms (hereafter ”Terms of use”). The Service provider delivers the Customer’s request for quote to the operator (hereafter ”Seller”) in the SynergyBus (hereafter ”SynergyBus”) service hosted by the Service. The Customer is notified of all Seller’s offers (hereafter ”Offer”) by email. The Offers are available in the Tilausajot.net -service (requires logging in).

Signing up

The Customer can sign up to the service with the Sign up button or when submitting their first request for quote. The service is free. When signing up to use the Service, the user must provide at least the following information: full name, email address, and freely chosen password. When logging in to the Service, the User can also provide other personal information. The information provided is only used for delivering the request for quote and related quote information, communicating service offering and features to the Customer, and measuring customer satisfaction.

Orders

The Customer submits a request for quote (hereafter ”Request for quote”) on the Service home page. Mandatory information includes departure date and time, place of departure, destination, itinerary and destinations, return from destination, deadline for submitting quotes, and estimated number of people. The Service provider ensures that the Customer order is received, and the Customer gets a booking confirmation. All new offers are sent to the Customer’s email. Once they log in, the Customer can view the offers received and ultimately accept or decline offers. The Offers made in the Service are always subject to the condition of an intermediate sale reservation, which is why the order is valid only after the Service provider has confirmed the order by e-mail directly to the Customer after the offer has been accepted.

The Service provider is responsible for general customer service in the Service, but the Seller is responsible for the customer service for their own service. The purchase agreement in the Service is always between the Customer and Seller. The Service provider is not a Seller and not a party to the business transaction conducted in the Service. Booking and agreeing on the details of a chartered ride takes place between the Customer and the Seller.

The Service provider is not responsible for any damages caused by delays. Any compensation in these situations is agreed between the Seller and the Customer.

Prices and payment terms

The Seller determines the price for their offer. From the offers, the Customer selects the most suitable one. The Seller is responsible for setting the payment terms and methods, and any agreements regarding them are made between the Seller and the Customer. The Service Provider and the Seller reserve the right to change the price list.

The service offers Sellers the opportunity to receive payments and Customers to pay for orders using the Visma Pay payment service. Visma Pay allows secure and versatile payment transactions with various payment methods.

Visma Pay Payment Service

Visma Pay (Visma Payments Oy, Business ID 2486559-4) payment service is registered with the Financial Supervisory Authority’s payment institution register. Visma Pay acts as a payment intermediary, and payments are made through its online service. On the account statement and invoice, Visma Pay or Visma Payments Oy will be listed as the recipient of the payment. Payment information is transmitted using an encrypted connection, ensuring the security of the transaction.

Payment methods available through Visma Pay:

• Online bank payments: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankki, S-Bank, Handelsbanken, Ålandsbanken
• Payment cards: Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard
• Mobile payments: MobilePay
• Invoice and installment payments: Alisa Lasku, Alisa Yrityslaksu, OP Lasku

More information about different payment methods:

• MobilePay: You can pay with your MobilePay wallet if you have activated online payments in the app settings. Payments are charged from the linked payment card.
• OP Lasku: Offers a flexible way to pay for purchases interest-free within 45 days. You can also split the payment into installments. More information on OP Lasku can be found on Osuuspankki's website.
• Alisa Lasku: A secure invoicing option that allows you to pay for purchases in installments. More information is available on Alisa Bank’s website.

When using the Visma Pay service, the transaction always occurs directly between the Seller and the Customer. The service provider is responsible for all obligations related to the transaction.

Read more about Visma Pay and its services here.

Errors and reclamations

Any reclamations or feedback regarding the Service should be submitted to the Service providers customer service. The customer service information is available on the www.tilausajot.net website. The Service provider will try to respond to communications within five (5) business days unless exceptional circumstances dictate otherwise.

Cancellation policy

The Seller, not the Service provider, is responsible for trip cancellations, changes in locations and schedules, availability, reliability, or correctness, and any related liability for damages.

The Customer has the right to change their quote or fully cancel it.

Customer actions in the service

The Customer is responsible for all use of the Service carried out with the personal information provided by the Customer. The Customer agrees to use the Service in accordance with legislation and generally accepted practices.

The Service provider is not responsible for any damages caused to the Customer by information in the Service that may be erroneous, faulty, or open to various interpretations.

Site functionality and changes

The Service provider will do their best to make the Services available to the Customer continuously and without disruption. The Service provider is not, however, responsible for uninterrupted, timely, or fault-free functionality of the Service. The Service provider is not responsible for technical faults in the service, interruptions caused by maintenance or installation or any related changes to or losses in the data stored in the service or to other information, or data transfer issues, disturbances, or outages related to third parties, unless applicable law or Terms of use dictate otherwise.

The Service provider has the right to discontinue offering the Service or parts of it due to changes, updates, or other technical reasons, or due to repair, installation or maintenance in the data communication network or other similar reason or if required so by law or other government authority. The Service provider will limit the outage duration so that it is as short as possible. Any outages will be reported beforehand, if possible.

Intellectual property rights

The Service includes materials protected by copyrights, trademarks, and/or other intellectual property rights, such as information, databases, software, data, documentation, logos, trademarks, picture materials, and text. The copyrights and other intellectual property rights of the content in the Service are property of the Service provider and/or its contracting parties, such as Sellers. The Customer does not have the right to distribute, publish, copy, make available, or otherwise commercially use materials in the Service without explicit permission from the Service provider and/or other rights holders.

Data security

The Service provider ensures to the best of their ability that the data security solutions used in the Service are as high quality as possible. Data networks and services delivered with them are not, however, 100% data-secure. The Customer is responsible for acquiring and maintaining devices, connections, and software required by the use of the Service and ensuring that they do not cause harm, disturbance, or damage to the Service provider or third parties.

Force majeure

If meeting the obligations laid out in these Terms is not possible due to an insurmountable obstacle such as a natural disaster, catastrophe, legislation or decisions by authorities, strike, or other similar reason not in the control of the Service provider (Force majeure), the Service provider is released from the obligations for the duration of the Force majeure circumstances. In this case, the Customer is not eligible for compensation for breach of contract.

Damages and limitation of liability

The Service provider is not responsible for consequential or other indirect damages. Liability for direct damage to the Customer is limited to the compensation covered in these Terms, compensation being by maximum 500 €. Nothing stated in these Terms limits the consumers legal rights.

Nothing stated in these Terms limits the consumers legal rights.

Validity and changes

These Terms are valid since May 13th, 2022 until further notice.

The Service provider has the right to change these Terms. The Service provider will post a notification of the changes to these Terms in the Service, so the Customer should regularly review the Terms on the website. Changes to Terms will be effective on the date notified. Changed Terms do not apply to orders placed by the Customer prior to the changes becoming effective. The Customer agrees to the changes by continuing to use the Service. Should the Customer not approve of the changes, the Customer must stop using the Service.

Applicable law and settling disputes

Finnish law is applied to these Terms

Any disputes arising from this contract and this contractual relation will primarily be resolved through negotiations. If disputes between parties are not successfully resolved through negotiations, they will be resolved in the District court of Kotka, Finland.